I guess this is a bit off topic from health insurance but I've been doing a lot of research lately which entails calling a lot of companies. I'm stunned by the number of voice mails I get either calling the mail toll free number or going straight to the voicemail of people high up in the company.
Where the hell did all the secretaries go? I don't mind hitting voicemail if I'm calling a person or home-based business. But if I'm calling a company with a business location I should never hit voicemail - ever.
These companies don't want to spring for $12/hr to have someone answer the phone? There's also a lot of message services you can hire where someone will answer with your company name and take a message.
Even more insane is unreturned messages. These companies have no idea why I'm calling - if I hit "Bob's" voicemail I simply leave "please call me back at ****" message. I could be a potential client - no returned call.
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